FAQs

How long does shipping take?

Orders are processed within 1–2 business days. Once dispatched, international delivery typically takes 7–12 business days. Delivery times may vary slightly depending on your location and customs processing.

Can I track my order?

Yes! Once your order has been shipped, you'll receive a confirmation email with your tracking number (where available), allowing you to follow your package's journey.

What is your return policy?

If you're not completely satisfied with your purchase, please contact us within the return window outlined in our Returns Policy. We'll be happy to help you with a return, exchange, or refund if your order meets our policy requirements.

What if my order arrives damaged or incorrect?

We're sorry if that happens. Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the item. We'll work quickly to resolve the issue.

How can I contact customer support?

If you have any questions about your order or need assistance, you can reach our customer support team through our Contact Us page or by email. We aim to respond to all enquiries within 24 hours on business days.